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Chip Bell

Chip Bell

Best-selling author; world-renowned customer loyalty keynote speaker; service strategy expert to Fortune 100 companies

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Price range

  • $12,500 - $15,000
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Expert

  • Business Growth
  • Customer Service
  • Innovation
  • Leadership
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Experience

  • Consulting
  • Finance
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Career

  • 42 Years
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  • About

    Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputations through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience needs and challenges. 

     

    He is considered a world-renowned authority on customer loyalty and service innovation, writing over 700 articles and blogs for many business journals, magazines, and top blog sites. He has appeared live on CNN, CNBC, CBS, Fox Business, Bloomberg TV, ABC, NPR Radio and his work has been featured in FortuneBusinessweekForbesFast CompanyInc. MagazineWall Street JournalUSA TodayCEO Magazine, Money Magazine, and Entrepreneur.  He has authored nine national best-selling books including: The 9½ Principles of Innovative ServiceWired and Dangerous: How Your Customers Have Changed and What to Do About It; Managing Knock Your Socks off ServiceCustomers as PartnersMagnetic ServiceTake Their Breath Away: How Imaginative Service Creates Devoted Customers; and Sprinkles:  Creating Awesome Experiences Through Innovative Service and Kaleidoscope: Delivering Innovative Service That Sparkles.   His newest book, Inside Your Customer’s Imagination was released in Fall, 2020 and won a 2021 Axiom Business Book Award.  

     

    His books have been endorsed by the CEOs or presidents of such service greats as Four Seasons Hotels and Resorts, Zappos, Starbucks, Ritz-Carlton Hotels, IHG, Wolfgang Puck, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A, Ultimate Software, WestRock, Morgan Stanley, La Quinta Hotels, Kimpton Hotels, and Southwest Airlines. Leadership Excellence Magazine listed him among the top 30 thought leaders in North America.  Global Gurus ranked him in 2021 for the seventh year in a row in the top ten keynote speakers in the world on customer service; twice in the #1 rank.  

     

    His training programs have won numerous awards.  “Delivering Innovative Service” won a 2016 Best Classroom program awarded by HR.com.  “Service Unleashed” developed for Forrest Performance Group was a finalist for a 2018 prestigious Stevie Award.

     

  • Videos
  • Program

    Keynote | Educational | Technical | Motivational

    Recall the absolutely best customer service experience of your entire life. What were the features of this profoundly remarkable memory? Today’s customers do not talk (remark) or tweet about good service; only experiences they find unique, special, and ingenious. Research shows value-added (taking what customers expect and adding more) will not provide a solid ROI. But, value-unique (delivering an unexpected, compelling surprise) creates animated advocates and fuels bottom line impact. Based on Bell’s newest best-selling book, Kaleidoscope, this high-energy session provides the tools, tips and techniques for leading and delivering innovative service that sparkles.

    Keynote | Educational | Technical

    Distinctive service in the professional or B2B world can be vastly different than the approach used by a merchant to win a consumer. For the business-to-business world and/or the space of sophisticated products or specialized expertise, the path to success has become a long-term, profitable relationship, not just a glitzy experience. When those you serve feel like valued partners in a power-free relationship, their expectations are more realistic, they are more forgiving of mistakes, more ardent advocates, and their economic investment in the firm or organization deepens. Research convincingly demonstrates it is the depth of the relationship, not the quality of the product or expertise, which retains the relationship. Even in the B2B world with its extreme price-sensitivity and the watchful eye of purchasing czars, the quality of the relationship has become a key component in how value is defined. Based on his international best-selling book Customers as Partners, Dr. Chip Bell’s insightful, fresh program provides audiences with provocative, yet practical tools, tips and techniques for building profitable relationships that last.

    Keynote | Educational | Motivational

    Service innovation paves the way for a “take their breath away” experience that can overcome customer resistance to price during challenging economic times. It requires a contemporary understanding of “responsible freedom” (empowerment) plus leadership practices drawn from the R&D/inventive world. Based on Bell’s best-selling book, Take Their Breath Away, this lively, provocative session draws on his more than 20 years working with top leaders from the world’s leading brands to help them stay ahead of the competition by maintaining best-in-breed service innovation strategies. Attendees leave with countless cutting-edge techniques and a head full of ideas for either reinventing or reigniting the service experience they deliver to those they serve. Frontline employees gain competence and courage to start innovating; leaders gain insights and wisdom in ways to add creativity to their approaches and ingenuity to their culture.

    Keynote | Educational | Motivational

    Operations and organizations that put customers in the center of planning and execution attract the best employees and retain the best customers. Chip Bell has worked with many of the most customer-centric operations in the world including The Ritz-Carlton Hotel, USAA, AMEX, Cadillac, Marriott, True Value, Southwest Airlines, Harley-Davidson.  He shares the secrets of what makes these customer-centric organizations so successful.  Based on Chip’s best-selling book, Wired and Dangerous:  How Your Customers Have Changed and What to Do About It, this keynote was delivered to over 1000 store managers and company leaders.

  • Review
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    “I've heard dozens of customer loyalty speakers and thought I'd heard every tip. However, Chip Bell equipped me with a new set of tools in a fresh, enlightening manner.”

    Verizon Wireless President
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    “Your keynote had a great impact on our audience when you made it so relevant to them on a day to day basis. Your message was powerful and practical”

    Cargill AgHorizons James M
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    “Thank you for doing such a great job! You related so well to our group and your keynote received high marks from our entire group.”

    Growmark Ron D.
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    “The accolades are flowing in. Your great presentation was certainly the highlight of our whole conference.”

    American Feed Industry Association Rex R.
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    “Just a note of thanks for another outstanding job. Both your general session and workshop presentations received rave reviews from the audience.”

    Produce Marketing Association DE
Thank you for doing such a great job! You related so well to our group and your keynote received high marks from our entire group.
Growmark Ron D.