Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal and “all about me” customers. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and strategies they can put into practice the minute they leave his keynote. Bell’s impact on audiences is nothing short of extraordinary: over 80% of the groups who hear him bring him back again. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call and phone interviews to better understand specific audience needs and challenges.
He is considered a world renowned authority on customer loyalty, writing over 400 articles for many business journals, magazines, and blogs. He has appeared live on CNN, CNBC, CNN, Fox, Bloomberg TV, ABC, NPR, CBS, and his work has been featured in Fortune, Businessweek, Wall Street Journal, USAToday, Forbes, Money Magazine, Fast Company, Inc. Magazine, and Entrepreneur. He has authored nine best-selling books including: The 9 1/2 Principles of Innovative Service; Take Their Breath Away: Wired and Dangerous; Managing Knock Your Socks off Service; Sprinkles: Creating Awesome Experiences Through Innovative Service, Customers As Partners; Magnetic Service and Managers as Mentors. His newest is Kaleidoscope: Delivering Innovative Service That Sparkles.
His books have been endorsed by the CEO’s or President’s of such service greats as Four Seasons Hotels and Resorts, Zappos, Starbucks, Ritz-Carlton Hotels, Wolfgang Puck Worldwide, Kimpton Hotels, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A, La Quinta Hotels, Ultimate Software, Morgan Stanley, WestRock and Southwest Airlines. Leadership Excellence Magazine listed him among the top 30 thought leaders in North America. Global Gurus ranked him for three years straight in the top 3 speakers in the world on customer service–two years in the #1 spot.