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Chip Bell

Chip Bell

Best-selling author; world-renowned customer loyalty keynote speaker; service strategy expert to Fortune 100 companies

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Price range

  • $12,500 - $15,000
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Expert

  • Business Growth
  • Customer Service
  • Innovation
  • Leadership
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Experience

  • Consulting
  • Finance
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Career

  • 38 Years
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  • About

    Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal and “all about me” customers. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and strategies they can put into practice the minute they leave his keynote. Bell’s impact on audiences is nothing short of extraordinary: over 80% of the groups who hear him bring him back again.  Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call and phone interviews to better understand specific audience needs and challenges.

    He is considered a world renowned authority on customer loyalty, writing over 400 articles for many business journals, magazines, and blogs. He has appeared live on CNN, CNBC, CNN, Fox, Bloomberg TV, ABC, NPR, CBS, and his work has been featured in FortuneBusinessweek, Wall Street JournalUSATodayForbesMoney MagazineFast CompanyInc. Magazine, and Entrepreneur.  He has authored nine best-selling books including: The 9 1/2 Principles of Innovative Service; Take Their Breath Away: Wired and Dangerous; Managing Knock Your Socks off Service; Sprinkles: Creating Awesome Experiences Through Innovative Service, Customers As Partners; Magnetic Service and Managers as Mentors.  His newest is Kaleidoscope:  Delivering Innovative Service That Sparkles. 

    His books have been endorsed by the CEO’s or President’s of such service greats as Four Seasons Hotels and Resorts, Zappos, Starbucks, Ritz-Carlton Hotels, Wolfgang Puck Worldwide, Kimpton Hotels, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A, La Quinta Hotels, Ultimate Software, Morgan Stanley, WestRock and Southwest Airlines. Leadership Excellence Magazine listed him among the top 30 thought leaders in North America. Global Gurus ranked him for three years straight in the top 3 speakers in the world on customer service–two years in the #1 spot.

  • Videos
  • Program

    Keynote | Educational | Motivational

    Service innovation paves the way for a “take their breath away” experience that can overcome customer resistance to price during challenging economic times. It requires a contemporary understanding of “responsible freedom” (empowerment) plus leadership practices drawn from the R&D/inventive world. Based on Bell’s best-selling book, Take Their Breath Away, this lively, provocative session draws on his more than 20 years working with top leaders from the world’s leading brands to help them stay ahead of the competition by maintaining best-in-breed service innovation strategies. Attendees leave with countless cutting-edge techniques and a head full of ideas for either reinventing or reigniting the service experience they deliver to those they serve. Frontline employees gain competence and courage to start innovating; leaders gain insights and wisdom in ways to add creativity to their approaches and ingenuity to their culture.

    Keynote | Educational | Technical | Motivational

    Recall the absolutely best customer service experience of your entire life. What were the features of this profoundly remarkable memory? Today’s customers do not talk (remark) or tweet about good service; only experiences they find unique, special, and ingenious. Research shows value-added (taking what customers expect and adding more) will not provide a solid ROI. But, value-unique (delivering an unexpected, compelling surprise) creates animated advocates and fuels bottom line impact. Based on Bell’s newest best-selling book, Kaleidoscope, this high-energy session provides the tools, tips and techniques for leading and delivering innovative service that sparkles.

    Keynote | Educational | Technical | Motivational

    Your customers have been forever changed by a perfect storm—the convergence of anxiety created by a resilient and tough recession, frustration fostered by too much high tech service without high touch, and the power of being able to voice their displeasure instantly to thousands via social media. Organizations that recognize the emerging “customer revolution” and adjust to this new normal customer will thrive; those that continue to use the old “tired and true” methods of the past will fail. And, since word of mouse (social media) today has five times the impact of word of mouth, it requires rethinking strategies, tactics, philosophies, and practices. Based on Bell’s international best-selling book, attendees learn proven techniques needed to drive business growth and reputation. The book won both a 2012 Axiom Business Award and the 2012 IPPY Book Award. It was the #1 best-selling customer service book on Amazon.

    Keynote | Educational | Technical

    Distinctive service in the professional or B2B world can be vastly different than the approach used by a merchant to win a consumer. For the business-to-business world and/or the space of sophisticated products or specialized expertise, the path to success has become a long-term, profitable relationship, not just a glitzy experience. When those you serve feel like valued partners in a power-free relationship, their expectations are more realistic, they are more forgiving of mistakes, more ardent advocates, and their economic investment in the firm or organization deepens. Research convincingly demonstrates it is the depth of the relationship, not the quality of the product or expertise, which retains the relationship. Even in the B2B world with its extreme price-sensitivity and the watchful eye of purchasing czars, the quality of the relationship has become a key component in how value is defined. Based on his international best-selling book Customers as Partners, Dr. Chip Bell’s insightful, fresh program provides audiences with provocative, yet practical tools, tips and techniques for building profitable relationships that last.

    Keynote | Educational | Technical | Motivational

    In a world where overnight obsolescence threatens skills and knowledge, success calls for creative ways to foster learning, improvement and everlasting experimentation. The new leader will focus on creativity rather than control and helping associates get smart, not just get ahead. Since learning requires trial and error, and leaders are the decision-makers on raises and promotions, how can a leader carry out an insight goal from an in charge role? Based on Dr. Bell’s international best-selling, award-winning book, this hard-hitting skill-building session arms leaders with new views of leveling the learning field while providing concrete perspectives and practical techniques for leading employee growth. The third edition (co-authored with Marshall Goldsmith)is now available in bookstores and your favorite online retailers.

    Keynote | Educational | Technical | Motivational

    Distinctive service in the professional or B2B world can be vastly different than the approach used by a merchant to win a consumer. For the business-to-business world and/or the space of sophisticated products or specialized expertise, the path to success has become a long-term, profitable relationship, not just a glitzy experience.  When those you serve feel like valued partners in a power-free relationship, their expectations are more realistic, they are more forgiving of mistakes, more ardent advocates, and their economic investment in the firm or organization deepens.  Research convincingly demonstrates it is the depth of the relationship, not the quality of the product or expertise, which retains the relationship. Even in the B2B world with its extreme price-sensitivity and the watchful eye of purchasing czars, the quality of the relationship has become a key component in how value is defined.  Based on his international best-selling book Customers as Partners, Dr. Chip Bell’s insightful, fresh program provides audiences with provocative, yet practical tools, tips and techniques for building profitable relationships that last.

  • Review
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    “I've heard dozens of customer loyalty speakers and thought I'd heard every tip. However, Chip Bell equipped me with a new set of tools in a fresh, enlightening manner.”

    Verizon Wireless President
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    “Chip was the “talk of the town” for days following his powerful presentation at our annual national conference.”

    CVS/Pharmacy Vice President
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    “Chip Bell’s presentation at our international management conference was extremely well received. He was relevant, exciting and incorporated our business issues into his keynote.”

    Hertz Corporation Senior Meeting Planner
Chip was the “talk of the town” for days following his powerful presentation at our annual national conference.
CVS/Pharmacy Vice President